MOPRLO+11
Dental · ChandlerSaguaro Smiles Dental · 14 staff
38 min to restore the imaging server after a failed drive.
Their x-ray server died at 7:40 am on a Monday. Patients were in chairs by 8:20. Nobody had to reschedule.
Managed IT · Phoenix metro · offices of 5–75All systems normal
IT that just works. Proof that it does.
Flat monthly pricing, 11-minute average response and a live dashboard of everything we protect.
Uptime · last 30 dayslive
99.98%
312 endpoints · 9 offices · 0 open incidents
Tickets solved today
47
median fix: 26 min
Avg response
11min
goal < 15 min · 7-day avg
Threats blocked · Oct
3,182
Phishing link · law office · just now
Real techs, in Phoenix
14 techs out of our Tempe office. No offshore queue.
Google rating
4.9
212 reviews (sample)
Partner
Microsoft 365 & Google Workspace partner
Licensing at cost (sample)
02:04 Backups verified · 30 of 30 offices06:15 Patch rollout · 1,284 devices08:41 MFA enforced · Mesa Verde CPA09:02 Phishing sim · 3% click rate10:30 Laptop swap · Gilbert, on site11:12 Wi-Fi split · guest vs staff · Arcadia13:47 Ex-employee access removed in 4 min15:20 Warranty alert · 6 PCs due Q1
01Office Health Check6 questions · 2 minutes
Your office score0 of 6 answered
––/ 100
How exposed is your office, really?
Answer six quick questions. Each tile flips lime if you’re covered, amber if it needs work. No email needed to see your score.
Illustrative self-check, not a security audit. The full assessment is an on-site review of your network, devices and accounts.
02ServicesTap a tile to open it
One flat monthly plan
Six things we run, so you don’t have to.
Help desk, security, backups, cloud, phones and compliance — one team, one invoice, one number to call. We look after the boring parts before they turn into a bad Tuesday.
This week · all clients
412tickets closed
1,284devices patched
30/30backups verified
03PricingFlat, per user, no surprises
Your monthly totalOffice plan
$/mo
Per user$129
Add-ons0
Setup$0
- Unlimited help desk, on site when needed
- Month-to-month after a 90-day start
Illustrative demo pricing; not an offer.
Security add-ons+$0/user
Always included
- EDR antivirus
- Nightly backups
- Patching
- Monthly report
Where it goes
vs. the cost of one ransomware day
Northlatch, 1 month
$2,322
1 day locked out
$14,740
One day offline for 18 people: lost wages, missed appointments and recovery work. Rough model: $85/hr per person × 8 hrs + $2,500 cleanup.
04Onboarding30 days, start to steady
Switching IT providers
From “who has the password?” to fully mapped in four weeks.
We take over from your old provider (or your office manager’s nephew) politely and completely. Nobody loses a day of work, and you get a written report at the end.
What changes on day 1
Day 1
- One help number for everyone
- Password vault for shared logins
- Backups confirmed running
- A named tech who knows your office
- Week 1Audit
Walk every desk, closet and login. Map devices, licenses and who has admin.
- Week 2Lock down
MFA everywhere, EDR on every machine, old accounts closed, backups verified.
- Week 3Migrate
Email, files and phones moved after hours. Laptops swapped where they’re due.
- Week 4Report
A plain-English report: what we found, what we fixed, what’s next and what it costs.
05Client results (sample)One hard number each
Dental · ChandlerLaw firm · Central Phoenix22 staff
14% → 2%
Phishing click rate at Ortega & Vance after MFA, filtering and three short training drills.
Property manager · Mesa
45 min
New-hire setup at Copper Key Property, down from two days. Laptop, email, phone and app access, ready on day one.
06Sample reviewsIllustrative, not real customers
“For the first time in nine years, I don’t think about IT. I just read the monthly report.”
“They answered on the second ring. At 6:50 pm.”
“Our old provider took three days to reset a password. Northlatch fixed our Wi-Fi, our printers and our nerves in one visit. The dashboard is the part I show my partners.”
“Plain English. Every time.”
“We passed our HIPAA risk assessment without a single scramble. They had the logs ready before the auditor asked.”
“Flat price. I can budget for it.”
“New laptop, set up and on my desk before I got in.”
07FAQ & service areaStraight answers
Questions owners ask
No long contracts. No surprise invoices.
The three things every office manager asks us first — and a few more. Still curious? Book the assessment and ask the tech in person.
How long is the contract?
A 90-day start so we can finish onboarding, then month-to-month. Leave with 30 days’ notice and we hand over every password, diagram and document — politely.
Do you support after-hours emergencies?
Yes. Critical issues (server down, suspected breach, nobody can work) are answered 24/7 by an on-call tech in Phoenix. Routine requests after 6 pm are picked up first thing.
Can we keep our existing equipment?
Almost always. We flag anything out of warranty or past end of support, and you decide when to replace it. No forced hardware buys.
What if we already have an IT person?
We work alongside them: they keep the relationships and daily requests, we cover security, backups, after-hours and the projects they never get to.
Do you work with dental and legal software?
Daily: Dentrix, Eaglesoft, imaging bridges, Clio, PracticePanther, QuickBooks, AppFolio and the usual scanners and label printers.
How fast can you start?
Assessment within a week of your request; Week 1 of onboarding usually starts 10 business days after you say yes.
Service area · Phoenix metroon-site within 2 hrs
Help desk hours
7–6
Mon–Fri, plus 24/7 for critical issues
08Book an IT assessmentFree · on site · about 90 minutes
What the assessment covers~90 min
- Network & Wi-Fi walk-throughClosets, switches, firewall, guest access
- Device age & warranty listEvery PC, printer and phone
- Accounts, MFA & admin rightsWho can do what, and should they
- A real backup restore testWe restore one file while you watch
Honest note: this is a fictional demo. Requests go to AdaptExec’s demo CRM so you can see the workflow — nobody will contact you about IT.
What happens next
- 1Tech calls within one business day
- 2Visit on your schedule
- 3Written report in 5 days
09Behind the dashboardMock data, for the demo
The Northlatch Hub runs every ticket, device and report.
Every ticket, device, alert and onboarding project lives in one CRM built around how a managed IT shop actually works. The assistant drafts and suggests — people review and decide. (Mock data, for the demo.)
Ticket queue
Tue · live SLA timersOpen23
Solved today47
First reply11m
CSAT · 30d98%
Client device inventory
Managed312
Patched98.7%
Warranty <90d23
Win 10 left9
Fleet age (years)
| Device | Client · user | Age | Warranty | Flags |
|---|
Security alerts
Last 24 hours · 30 clientsBlocked · 7 days742
PhishingMalwareSign-in
MFA coverage96%3 users without MFA
Onboarding projects
Use the arrow to move a client to the next weekMonthly client report · October
The assistant turns the numbers on the left into a short note an office manager can read in a minute. A tech reviews it before it’s sent.
Mock dashboard with invented data. Assistant features are illustrative: they draft, summarize and suggest, and a person reviews before anything is sent or changed. Want this for your business? AdaptExec builds websites + CRMs like this.
Free · on site · no obligation
See what’s really running your office.
Want a site like this for your business? AdaptExec designed and built this demo — website + CRM.